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Strategic Customer Care A Revolutionary Approach to Increasing Customer Value and Profitability
by Brown Stanley A
- Used
- Hardcover
- Condition
- Fine+ in Fine+ dust jacket
- ISBN 10
- 0471643424
- ISBN 13
- 9780471643425
- Seller
-
Vars, Ontario, Canada
Payment Methods Accepted
About This Item
John Wiley & Sons. Fine+ in Fine+ dust jacket. 1999. Hardcover. 0471643424 . Black hard boards with gilt lettering on the spine. Minor spine bumping, excellent interior with a solid binding. The DJ is unclipped, glosst with minute scuffing and edgewear. ; Charts & Tables; Large 8vo 9" - 10" tall; 305 pages .
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Details
- Bookseller
- Bytown Bookery (CA)
- Bookseller's Inventory #
- 3845
- Title
- Strategic Customer Care A Revolutionary Approach to Increasing Customer Value and Profitability
- Author
- Brown Stanley A
- Format/Binding
- Hardcover
- Book Condition
- Used - Fine+ in Fine+ dust jacket
- ISBN 10
- 0471643424
- ISBN 13
- 9780471643425
- Publisher
- John Wiley & Sons
- Place of Publication
- Toronto
- Date Published
- 1999
- Keywords
- 0471643424, Entrepreneurial, Customer Relations, Consumer Satisfaction
- Bookseller catalogs
- Business; Marketing; Business & Economics; Sales & Selling;
Terms of Sale
Bytown Bookery
Returns/Refunds for any item that arrives in not-as-described condition.
Shipping Terms: I accept orders and payment through Biblio.com only. Please feel free to e-mail if wish any further details about the book. If the book you are purchasing is over 1kg, or 2.2 Lbs, with an overseas destination, we may contact you to let you know extra shipping is required.
About the Seller
Bytown Bookery
Biblio member since 2006
Vars, Ontario
About Bytown Bookery
Bytown Bookery is an online bookseller only. I started out as a book collector, but working with books is my passion, so I turned into a bookseller. The selection of books that Bytown covers is varied, something for everyone. Fiction, Business, Children's, Health, Biographies, Humour..Check it out.
Glossary
Some terminology that may be used in this description includes:
- Gilt
- The decorative application of gold or gold coloring to a portion of a book on the spine, edges of the text block, or an inlay in...
- Spine
- The outer portion of a book which covers the actual binding. The spine usually faces outward when a book is placed on a shelf....
- Jacket
- Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...