The Loyalty Effect

Boston: Harvard Business School Press, 1996. Includes two bonus items! 8vo size black clothbound hardcover with dust jacket; 323 pages From jacket: "Many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one. This book shows why… Read more about this item

Paperback. Good.

Hardback. Very Good.

Harvard Business Review Press. Used - Good. Used book that is in clean, average condition without any missing pages.

Paperback. Very Good.

Harvard Business Review Press. Used - Very Good. Ships from the UK. Used book that is in excellent condition. May show signs of wear or have minor defects.

Harvard Business Review Press. Used - Like New. Used book that is in almost brand-new condition.

Boston: Bain & Company; Harvard Business School Press, 1996. xii, 323p., dj.

Harvard Business Review Press. Used - Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner’s name, short gifter’s inscription or light stamp.

Harvard Business Review Press. Used - Good. Used book that is in clean, average condition without any missing pages.

HBS Press. 1996. Hardcover. UsedVeryGood. Hardcover; light fading, light shelf wear to exterior; otherwise in very go od condition with clean text, firm binding. Dust jacket, fading and shelf w ear. .

HBS. Collectible - Very Good/Very Good. 1996. First Printing. Hard Cover. (D355) .

Harvard Business Review Press. Used - Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.

Boston, Ma: Harvard Business School. Good in Very Good dust jacket. 1996. Fifth Printing. Hardcover. 0875844480 . 0875844480. .

UsedGood. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.

UsedGood. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.

Harvard Business Review Press. Used - Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.

Harvard Business Review Press. Used - Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.

Harvard Business Review Press, 2001-09-15. Paperback. New. New. In shrink wrap. Looks like an interesting title!

Hardcover. Good. Access codes and supplements are not guaranteed with used items.