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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
by Reichheld, Frederick F
- Used
- Very Good
- Hardcover
- Signed
- Condition
- Very Good/Very Good
- ISBN 10
- 0875844480
- ISBN 13
- 9780875844480
- Seller
-
Newton, Massachusetts, United States
Payment Methods Accepted
About This Item
Boston: Harvard Business School Press, 1996. Includes two bonus items! 8vo size black clothbound hardcover with dust jacket; 323 pages From jacket: "Many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one. This book shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. In (this book, the author) demonstrates the power of loyalty-based management as a highly profitable alternatives to the economics of perpetual churn." Light wear to jacket. BONUS: 1. Signed letter on Bain letterhead from author Frederick Reichheld. The letter is conventionally folded and is signed with the first name only. 2. Advance, Unedited Excerpt. Very Rare Item. 8vo size staple bound booklet; 26 pages with some black and white diagrams. Wear and creasing to covers; top of last page tip is creased. Thanks for shopping with us. 100% of your purchase benefits charity and supports literacy and life-long learning.. Signed by Author. Hard Cover. Very Good/Very Good. 8vo - over 7¾" - 9¾" tall.
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Details
- Bookseller
- Charity Bookstall
(US)
- Bookseller's Inventory #
- 004290
- Title
- The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
- Author
- Reichheld, Frederick F
- Format/Binding
- Hardcover
- Book Condition
- Used - Very Good
- Jacket Condition
- Very Good
- ISBN 10
- 0875844480
- ISBN 13
- 9780875844480
- Publisher
- Harvard Business School Press
- Place of Publication
- Boston
- Date Published
- 1996
- Size
- 8vo - over 7¾" - 9&f
- Keywords
- Customer Relations; Consumer Satisfaction; Job Satisfaction; Labor Productivity; loyalty; Thomas Teal; Bain & company; Signed; Ephemera; letter; Loyalty-Based Management;
- Bookseller catalogs
- Signed; Business;
Terms of Sale
Charity Bookstall
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About the Seller
Charity Bookstall
Biblio member since 2005
Newton, Massachusetts
About Charity Bookstall
Charity Bookstall is the Biblio storefront for the Morin Foundation, Inc., a 501(c)(3) charitable organization. Its primary program is Project Library which supports both adult and child literacy initiatives. Our focus is building and strengthening libraries that cater to underserved readers. We're expanding our mobile library outreach program: giving home libraries to children in need, partnering with libraries to provide library cards and developing programming for lifelong learners of all ages. To learn more about us, or to make a donation, please contact us directly.
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- Jacket
- Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...
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