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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value Paperback - 2001

by Frederick F. Reichheld

The "BusinessWeek" bestseller is now available in paperback with a new Preface by the author. In this new edition, Reichheld reveals the secrets of successful companies that base their business strategies on loyal relationships.

Details

  • Title The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
  • Author Frederick F. Reichheld
  • Binding Paperback
  • Edition Reprint
  • Pages 352
  • Volumes 1
  • Language ENG
  • Publisher Harvard Business Review Press, New Delhi
  • Date 2001-09
  • ISBN 9781578516872 / 1578516870
  • Weight 0.99 lbs (0.45 kg)
  • Dimensions 9.25 x 6.13 x 1 in (23.50 x 15.57 x 2.54 cm)
  • Library of Congress subjects Job satisfaction, Customer relations
  • Library of Congress Catalog Number 2002284001
  • Dewey Decimal Code 658.4

About the author

Frederick F. Reichheld is a director of Bain & Company, a leading strategy consulting firm headquartered in Boston with twenty-three offices worldwide. He is the leader of the firm's worldwide Loyalty Practice, and his pioneering work in the area of customer, employee, and investor retention has quantified the linkage between loyalty and profits. This work forms the conceptual foundation for the practice, which helps clients achieve superior results through improvements in customer, employee, and investor selection and retention. Reichheld's views have been quoted in Business Week and Fortune, and his recent publications include articles in Harvard Business Review and The Wall Street Journal. He is a frequent speaker to major business forums and groups of senior executives.

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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

by Reichheld, Frederick F.

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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

by Reichheld, Frederick F.

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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

by Reichheld, Frederick F.

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Loyalty Effect : The Hidden Force Behind Growth, Profits, and Lasting Value
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Loyalty Effect : The Hidden Force Behind Growth, Profits, and Lasting Value

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The Loyalty Effect : The Hidden Force Behind Growth, Profits, and Lasting Value
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

by Reichheld, Frederick F

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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

by Reichheld, Frederick F. & Teal, Thomas

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Harvard Business School Press, Boston, MA, 1996. Edition Unstated. Softcover. Very Good Condition/No Dust Jacket. Some shelf and corner wear. Some highlighting. Binding is tight and solid in very good condition. Good study copy. Looks Nice. Size: 24 cm. 323 pp. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Education; Customer relations; ISBN: 1578516870. ISBN/EAN: 9781578516872. Dewey Code: 658.4 21. Pictures of this item not already displayed here available upon request. Inventory No: 1561006341. . 9781578516872
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

by Reichheld, Frederick F

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ISBN 10 / ISBN 13
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