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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

by Mitchell, Jack

  • Used
  • Hardcover
Condition
Used; Good
ISBN 10
1401300340
ISBN 13
9781401300340
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About This Item

Hyperion Books, 05/01/2003. First Edition. Hardcover. Used; Good. **WE SHIP WITHIN 24 HRS FROM LONDON, UK, 98% OF OUR ORDERS ARE RECEIVED WITHIN 7-10 DAYS. We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Greener Books.

Synopsis

HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.

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Details

Bookseller
Greener Books Ltd GB (GB)
Bookseller's Inventory #
1577003
Title
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Author
Mitchell, Jack
Format/Binding
Hardcover
Book Condition
Used; Good
Quantity Available
1
Edition
First Edition
ISBN 10
1401300340
ISBN 13
9781401300340
Publisher
Hyperion Books
Place of Publication
New York
Date Published
05/01/2003

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Greener Books Ltd

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About the Seller

Greener Books Ltd

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2010
London, Greater London

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First Edition
In book collecting, the first edition is the earliest published form of a book. A book may have more than one first edition in...

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