Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
by Mitchell, Jack
- Used
- Hardcover
- Condition
- Used; Good
- ISBN 10
- 1401300340
- ISBN 13
- 9781401300340
- Seller
-
London, Greater London, United Kingdom
Payment Methods Accepted
About This Item
Synopsis
HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.
Reviews
(Log in or Create an Account first!)
Details
- Bookseller
- Greener Books Ltd (GB)
- Bookseller's Inventory #
- 1577003
- Title
- Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
- Author
- Mitchell, Jack
- Format/Binding
- Hardcover
- Book Condition
- Used; Good
- Quantity Available
- 1
- Edition
- First Edition
- ISBN 10
- 1401300340
- ISBN 13
- 9781401300340
- Publisher
- Hyperion Books
- Place of Publication
- New York
- Date Published
- 05/01/2003
Terms of Sale
Greener Books Ltd
30 day return guarantee, with full refund including shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged. Feel free to contact our customer service team on customercare@greenerbooks.co.uk if you have queries regarding your order.
About the Seller
Greener Books Ltd
About Greener Books Ltd
Glossary
Some terminology that may be used in this description includes:
- First Edition
- In book collecting, the first edition is the earliest published form of a book. A book may have more than one first edition in...