Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
by Mitchell, Jack
- Used
- very good
- Hardcover
- first
- Condition
- Very Good/Very Good
- ISBN 10
- 1401300340
- ISBN 13
- 9781401300340
- Seller
-
Sudbury, Massachusetts, United States
Payment Methods Accepted
About This Item
Synopsis
HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.
Reviews
(Log in or Create an Account first!)
Details
- Bookseller
- Bearly Read Books (US)
- Bookseller's Inventory #
- 059734
- Title
- Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
- Author
- Mitchell, Jack
- Format/Binding
- Hardcover
- Book Condition
- Used - Very Good
- Jacket Condition
- Very Good
- Quantity Available
- 1
- Edition
- 1st Edition
- ISBN 10
- 1401300340
- ISBN 13
- 9781401300340
- Publisher
- Hachette Books
- Place of Publication
- New York
- Date Published
- 2003
- Size
- 8vo - over 7¾ - 9¾
Terms of Sale
Bearly Read Books
About the Seller
Bearly Read Books
About Bearly Read Books
Glossary
Some terminology that may be used in this description includes:
- Tight
- Used to mean that the binding of a book has not been overly loosened by frequent use.
- Price Clipped
- When a book is described as price-clipped, it indicates that the portion of the dust jacket flap that has the publisher's...