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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding
Stock Photo: Cover May Be Different

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

by Mitchell, Jack

  • Used
  • very good
  • Hardcover
  • first
Condition
Very Good/Very Good
ISBN 10
1401300340
ISBN 13
9781401300340
Seller
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Sudbury, Massachusetts, United States
Item Price
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About This Item

Hachette Books, 2003. 1st Edition . Hardcover. Very Good/Very Good. 8vo - over 7¾ - 9¾" tall. Clean and tight. DJ not price clipped.

Synopsis

HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.

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Details

Bookseller
Bearly Read Books US (US)
Bookseller's Inventory #
059734
Title
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Author
Mitchell, Jack
Format/Binding
Hardcover
Book Condition
Used - Very Good
Jacket Condition
Very Good
Quantity Available
1
Edition
1st Edition
ISBN 10
1401300340
ISBN 13
9781401300340
Publisher
Hachette Books
Place of Publication
New York
Date Published
2003
Size
8vo - over 7¾ - 9¾

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Bearly Read Books

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About the Seller

Bearly Read Books

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2022
Sudbury, Massachusetts

About Bearly Read Books

Bearly Read Books offers a selection of rare used and antiquarian books with a concentration on the classics, military and children's books.

Glossary

Some terminology that may be used in this description includes:

Tight
Used to mean that the binding of a book has not been overly loosened by frequent use.
Price Clipped
When a book is described as price-clipped, it indicates that the portion of the dust jacket flap that has the publisher's...

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