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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding
Stock Photo: Cover May Be Different

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

by Mitchell, Jack

  • Used
  • good
  • Hardcover
Condition
Good
ISBN 10
1401300340
ISBN 13
9781401300340
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About This Item

Hachette Books, 2003-06-11. Hardcover. Good. 92x16x136.

Synopsis

HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.

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Details

Bookseller
Gulf Coast Books US (US)
Bookseller's Inventory #
1401300340-3-19532312
Title
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Author
Mitchell, Jack
Format/Binding
Hardcover
Book Condition
Used - Good
Quantity Available
3
ISBN 10
1401300340
ISBN 13
9781401300340
Publisher
Hachette Books
Place of Publication
New York
Date Published
2003-06-11
Size
92x16x136
X weight
16 oz

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About the Seller

Gulf Coast Books

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
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Memphis, Tennessee

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