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HUG YOUR CUSTOMERS: THE PROVEN WAY TO PERSONALIZE SALES AND ACHIEVE  ASTOUNDING RESULTS SIGNED

HUG YOUR CUSTOMERS: THE PROVEN WAY TO PERSONALIZE SALES AND ACHIEVE ASTOUNDING RESULTS SIGNED

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HUG YOUR CUSTOMERS: THE PROVEN WAY TO PERSONALIZE SALES AND ACHIEVE ASTOUNDING RESULTS SIGNED

by Jack Mitchell

  • Used
  • Hardcover
  • Signed
  • first
Condition
See description
ISBN 10
1401300340
ISBN 13
9781401300340
Seller
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Pomona, New York, United States
Item Price
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About This Item

New York: Hyperion. 2003. First Edition; Seventh Printing. Hardcover. 1401300340 . Near Fine in a Near Fine dust jacket. ; Title page signed by Jack Mitchell; Signed by Author .

Synopsis

HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.

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Details

Bookseller
Rare Book Cellar US (US)
Bookseller's Inventory #
311848
Title
HUG YOUR CUSTOMERS: THE PROVEN WAY TO PERSONALIZE SALES AND ACHIEVE ASTOUNDING RESULTS SIGNED
Author
Jack Mitchell
Format/Binding
Hardcover
Book Condition
Used
Edition
First Edition; Seventh Printing
ISBN 10
1401300340
ISBN 13
9781401300340
Publisher
Hyperion
Place of Publication
New York
Date Published
2003
Keywords
1401300340

Terms of Sale

Rare Book Cellar

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About the Seller

Rare Book Cellar

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2003
Pomona, New York

Glossary

Some terminology that may be used in this description includes:

Title Page
A page at the front of a book which may contain the title of the book, any subtitles, the authors, contributors, editors, the...
Fine
A book in fine condition exhibits no flaws. A fine condition book closely approaches As New condition, but may lack the...
Jacket
Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...

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