Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
by Mitchell, Jack
- as new
Payment Methods Accepted
About This Item
HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.
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- book dealer
- Charity Bookstall (US)
- Bookseller’s Inventory #
- Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
- Mitchell, Jack
- Book condition
- New As New
- Jacket condition
- Very Good
- ISBN 10
- ISBN 13
- Place of Publication
- New York
- Date Published
- Autographed; signed; inscribed; sales; selling; Customer service and Retention; customers;
- Bookseller catalogs
- Gift Ideas; Signed; Non-Fiction; Sales;
- 8vo - over 7¾" - 9¾" tall
Terms of Sale
Please click on "Dealer Direct" to make your Paypal payment. Paypal discounts its processing fees for charities, Biblio does not. Biblio is not authorized to accept Paypal payments on our behalf..
Returns are accepted in original packaging with advance Return Merchandise Authorization (RMA.) If a return is required, please contact us for a Return Merchandise Authorization (RMA) Number and more information.
Refund of the purchase price minus a 25% restocking fee will be issued upon receipt of the item in as sold condition. Shipping and handling charges are not refundable.
We certainly hope you are happy with your purchase. We will accept your return if you are not. However, if you make a fraudulent return to avoid our restocking fee by claiming the item is damaged, or you cause damage to the item and then return it, we will not issue a refund. We will report anyone violating this policy and we may also pursue legal action.
SHIPPING and HANDLING CHARGES:
Shipping and handling is subject to increase for heavy items; this applies to both foreign and domestic shipments. Shipping of heavy books outside of the United States can be extremely expensive. Please feel free to email for a shipping quote in advance of your purchase.
High value items do not ship at standard shipping prices. We'll contact you to let you know the cost of insured shipping. Please feel free to email us for a shipping quote in advance of your purchase.
BUYING A GIFT?:
We're happy to include a gift card or your note at no extra cost. We don't ship anonymous gifts.
We'll ship directly to your customer, if you wish, at no additional cost, as long as you include your own invoice which you can supply via Word or PDF.
We're selling to benefit our 501(c)(3)organization and 100% of your purchase from us benefits our programs and supports literacy, libraries and life-long learning.
Please don't confuse our organization with the charitable solicitations you see on this website. Don't round up your purchase thinking we will receive the donation. Any monies you donate through this website will not go to our programs.
About the Seller
About Charity Bookstall
Some terminology that may be used in this description includes:
- title page
- A page at the front of a book which may contain the title of the book, any subtitles, the authors, contributors, editors, the... [more]
- When a book is described as being inscribed, it indicates that a short note written by the author or a previous owner has been... [more]
- The outer portion of a book which covers the actual binding. The spine usually faces outward when a book is placed on a shelf.... [more]
- Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps... [more]