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Hug Your Customers:  The Proven Way to Personalize Sales and Achieve Astounding Results by  Jack Mitchell - Hardcover - Signed - 2003 - from Charity Bookstall (SKU: 001542)

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

by Mitchell, Jack

  • Used
  • as new
  • Hardcover
  • Signed
As New/Very Good
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Newton, Massachusetts
Item Price:
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About This Item

New York: Hyperion, 2003. Signed and inscribed "hugs" on title page. 283 pages. Two quarter inch tears to jacket top at spine and one quarter inch tear to bottom jacket spine. From jacket: "(Jack Mitchell) has deceptively simple but winning approach to customer service - that a relationship is at the heart of every transaction." Quotes are for illustrative purposes only and remain the property of their copyright holders. Thanks for shopping with us. 100% of your purchase benefits charity and supports literacy and life-long learning. . Signed by Author. Hard Cover. As New/Very Good. 8vo - over 7¾" - 9¾" tall.


HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.


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book dealer
Charity Bookstall US (US)
Bookseller’s Inventory #
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Mitchell, Jack
Book condition
New As New
Jacket condition
Very Good
Place of Publication
New York
Date Published
Autographed; signed; inscribed; sales; selling; Customer service and Retention; customers;
Bookseller catalogs
Gift Ideas; Signed; Non-Fiction; Sales;
8vo - over 7¾" - 9¾" tall

Terms of Sale

Charity Bookstall


Please click on "Dealer Direct" to make your Paypal payment. Paypal discounts its processing fees for charities, Biblio does not. Biblio is not authorized to accept Paypal payments on our behalf..


Returns are accepted in original packaging with advance Return Merchandise Authorization (RMA.) If a return is required, please contact us for a Return Merchandise Authorization (RMA) Number and more information.

Refund of the purchase price minus a 25% restocking fee will be issued upon receipt of the item in as sold condition. Shipping and handling charges are not refundable.

We certainly hope you are happy with your purchase. We will accept your return if you are not. However, if you make a fraudulent return to avoid our restocking fee by claiming the item is damaged, or you cause damage to the item and then return it, we will not issue a refund. We will report anyone violating this policy and we may also pursue legal action.


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We're selling to benefit our 501(c)(3)organization and 100% of your purchase from us benefits our programs and supports literacy, libraries and life-long learning.

Please don't confuse our organization with the charitable solicitations you see on this website. Don't round up your purchase thinking we will receive the donation. Any monies you donate through this website will not go to our programs.

About the Seller

Charity Bookstall

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers. member since 2005
Newton, Massachusetts
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About Charity Bookstall

Charity Bookstall is the Biblio storefront for the Morin Foundation, Inc., a 501(c)(3) charitable organization.Its primary program is Project Library which supports both adult and child literacy initiatives.Our focus is building and strengthening libraries that cater to underserved readers.We're expanding our mobile library outreach program: giving home libraries to children in need, partnering with libraries to provide library cards and developing programming for lifelong learners of all ages.To learn more about us, or to make a donation, please contact us directly.


Some terminology that may be used in this description includes:

title page
A page at the front of a book which may contain the title of the book, any subtitles, the authors, contributors, editors, the... [more]
When a book is described as being inscribed, it indicates that a short note written by the author or a previous owner has been... [more]
The outer portion of a book which covers the actual binding. The spine usually faces outward when a book is placed on a shelf.... [more]
Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps... [more]

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