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The Improvement Guide: A Practical Approach to Enhancing Organizational
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The Improvement Guide: A Practical Approach to Enhancing Organizational Performance Hardcover - 1996

by Gerald J. Langley; Kevin M. Nolan; Clifford L. Norman

From the publisher

Improve quality and productivity in most any organization

Based on W. Edwards Deming's model, this guide offers an integrated approach to testing and improvement?one that is designed to deliver quick and substantial results. Using simple stories to illustrate core ideas, the authors?all active consultants?introduce a new, flexible model for improving quality and productivity in diverse settings. They draw from research conducted in a variety of areas?manufacturing, government, and schools?to present a practical tool kit of ideas, examples, and applications. What's more, they've included a Resource Guide to Change Concepts so even beginners can utilize the tested techniques of some of the world's most experienced practitioners.

First line

Most people at one time or another have thought about trying to do something better.

Details

  • Title The Improvement Guide: A Practical Approach to Enhancing Organizational Performance
  • Author Gerald J. Langley; Kevin M. Nolan; Clifford L. Norman
  • Binding Hardcover
  • Edition First Edition
  • Pages 400
  • Volumes 1
  • Language ENG
  • Publisher Jossey-Bass, San Francisco
  • Date July 26, 1996
  • Illustrated Yes
  • ISBN 9780787902575 / 0787902578
  • Weight 1.55 lbs (0.70 kg)
  • Dimensions 9.52 x 7.24 x 1.36 in (24.18 x 18.39 x 3.45 cm)
  • Library of Congress subjects Organizational effectiveness, Organizational change
  • Library of Congress Catalog Number 96-16014
  • Dewey Decimal Code 658.406

About the author

GERALD J. LANGLEY is a consultant with Associates in Process Improvement, a national consulting firm. Gerald Langley has been a statistician and manager at Hewlett Packard Corporation and consultant to a variety of industries on methods of improvement. KEVIN M. NOLAN is a consultant with Associates in Process Improvement, a national consulting firm. Kevin Nolan, a statistician, has assisted manufacturing, service, and healthcare organizations in accelerating their improvement in quality and productivity. CLIFFORD L. NORMAN is a consultant with Associates in Process Improvement, a national consulting firm. Clifford Norman, a Certified Quality Engineer, has over fifteen years of experience in implementing the quality process in various companies. LLOYD P. PROVOST is a consultant with Associates in Process Improvement, a national consulting firm. His consulting experience as a statistician includes planning, management systems, measurement, data analysis, and other improvement methods. THOMAS W. NOLAN is a consultant with Associates in Process Improvement, a national consulting firm. Nolan, who holds a doctorate in statistics, has consulted on quality to many different industries in the United States, Canada, and Europe.
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The Improvement Guide : A Practical Approach to Enhancing Organizational Performance

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The Improvement Guide : A Practical Approach to Enhancing Organizational Performance

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The Improvement Guide : A Practical Approach to Enhancing Organizational Performance

The Improvement Guide : A Practical Approach to Enhancing Organizational Performance

by Clifford L. Norman; Gerald J. Langley; Kevin M. Nolan; Thomas W. Nolan; Lloyd P. Provost

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The Improvement Guide : A Practical Approach to Enhancing Organizational Performance
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The Improvement Guide : A Practical Approach to Enhancing Organizational Performance

by Nolan, Thomas W., Nolan, Kevin M., Provost, Lloyd P., Norman, Clifford L., Langley, Gerald J

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The Improvement Guide : A Practical Approach to Enhancing Organizational Performance

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