E-Writing: 21st-Century Tools for Effective Communication Paperback - 2001
by Dianna Booher
"The Elements of Style" meets "the Miss Manners of memos" in the ultimate writing guide for the digital age. Accessible and inviting, this Web-savvy "how-to" book promises to transform anxious e-mail hacks and mediocre memo writers into eloquent electronic scribes in no time at all.
Summary
In an era when written communication in the workplace is more crucial than ever, at a time when many professionals all but completely eschew face-to-face dealings, E-writing is poised to become the new bible of business writing. Accessible and inviting, this Web-savvy "how-to" book promises to transform anxious e-mail hacks and mediocre memo writers into eloquent electronic scribes in no time at all.
Inside, you will learn how to:
- combat counterproductive e-mail habits
- write authoritatively and persuasively, with a clear message that generates quick action
- handle e-mail and letter correspondence efficiently and effectively
- select an appropriate style for the audience you're addressing
- heighten your professional image, self-confidence, and career prospects.
Practicing what she preaches, award-winning communicator and bestselling author Dianna Booher writes in a refreshingly straightforward style and has organized E-writing to make on-the-spot referencing a snap. Keep it handy; refer to it often -- and your online mailbox will never be the same again.
First line
Consider your audience-what they know, what they want, what they need, how they'll use it.
From the rear cover
Are you guilty of e-mail "trigger finger"? Do you constantly "cc" people you never even see? What are today's rules for conducting business over the Internet? Now, The Elements of Style meets "the Miss Manners of memos"* in the ultimate writing guide for the digital age.
In an era when written communication in the workplace is more crucial than ever, at a time when many professionals all but completely eschew face-to-face dealings, E-WRITING is poised to become the new bible of business writing. Accessible and inviting, this Web-savvy "how-to" book promises to transform anxious e-mail hacks and mediocre memo writers into eloquent electronic scribes in no time at all.
Inside, you will learn how to:-- combat counterproductive e-mail habits-- write authoritatively and persuasively, with a clear message that generates quick action
-- handle e-mail and letter correspondence efficiently and effectively-- select an appropriate style for the audience you're addressing
-- heighten your professional image, self-confidence, and career prospects.
Practicing what she preaches, award-winning communicator and bestselling author Dianna Booher writes in a refreshingly straightforward style and has organized E-WRITING to make on-the-spot referencing a snap. Keep it handy; refer to it often -- and your online mailbox will never be the same again.
Details
- Title E-Writing: 21st-Century Tools for Effective Communication
- Author Dianna Booher
- Binding Paperback
- Edition Original
- Pages 400
- Volumes 1
- Language ENG
- Publisher Pocket Books, New York, New York, U.S.A.
- Date 2001-01-01
- Illustrated Yes
- ISBN 9780743412582 / 0743412583
- Weight 1.11 lbs (0.50 kg)
- Dimensions 8.55 x 5.6 x 0.92 in (21.72 x 14.22 x 2.34 cm)
- Library of Congress subjects Business communication, Business writing
- Library of Congress Catalog Number 00051658
- Dewey Decimal Code 651.79
Excerpt
- You need an immediate response. (You can't guarantee when someone will answer e-mail, but if you catch him or her answering the phone, you may get an immediate response.)
- You want to hear someone's voice tone to "read between the lines" about the message, information, personal commitment, and so forth. People are typically less on guard when speaking than when writing.
- You need to ask questions and negotiate issues, and the answers to the questions determine your immediate direction in the negotiations.
- You are concerned about the privacy of your comments.
Prefer e-mail to the phone when:
- The information is complex and will warrant repeating (rereading).
- A written copy will be more convenient for later reference.
Nothing makes another person as angry about the wrong choice of media as the following situations: 1) when someone leaves a voice mail with detailed information that needs to be transcribed almost in its entirety; or 2) when someone e-mails about a situation that has too many discussion points, requiring either an ongoing saga or an extended, time-consuming response.
Understand the Dangers of E-Mail Misunderstandings and Major Faux Pas
For all its convenience, e-mail has a few drawbacks. Consider them carefully. First, humor doesn't travel well in typical e-mails -- unless authored by skilled comedy writers. In the absence of tone of voice, facial expression, and body language, readers may interpret your flippant or witty remark as literal and stupid.
Second, you risk losing control of what you've written. Yes, others should not forward your sensitive messages without your permission. But they often do. Forwarding other people's e-mail tempts people of even the highest integrity.
Two good questions to ask yourself before putting anything in e-mail: 1) What might happen if this e-mail were forwarded to everyone in the company? 2) What might happen if a client or supplier sued us, and all our e-mail records were subpoenaed for court?
Commit your information and opinions to e-mail accordingly.
Copyright © 2000 by Dianna Booher
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