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Best Practices: Building Your Business with Customer-Focused Solutions Paperback - 2000
by Robert Hiebeler; Thomas B. Kelly (Joint Author); Charles Ketteman (Joint Author)
After over six years of research and an investment of over $30 million, Arthur Andersen has created its Global Best Practices Knowledge base to uncover breakthrough thinking at world-class companies. Now, for the first time, this volume shares the successful strategies of more than 40 exemplary companies.
First line
Mobil Oil might never have found a way to provide the fast, friendly, consistent, and knowledgeable service its customers wanted if it hadn't been for a racetrack pit crew, a hotel concierge, and a plumbing parts salesman.
Details
- Title Best Practices: Building Your Business with Customer-Focused Solutions
- Author Robert Hiebeler; Thomas B. Kelly (Joint Author); Charles Ketteman (Joint Author)
- Binding Paperback
- Edition 1st Touchstone E
- Pages 240
- Volumes 1
- Language ENG
- Publisher Touchstone Books, US
- Date 2000-05-01
- Features Index, Table of Contents
- ISBN 9780684848044 / 068484804X
- Weight 0.5 lbs (0.23 kg)
- Dimensions 8.44 x 5.53 x 0.61 in (21.44 x 14.05 x 1.55 cm)
- Library of Congress subjects Industrial management, Customer services - Quality control
- Library of Congress Catalog Number 97045739
- Dewey Decimal Code 658.812
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