Truth, Trust, and the Bottom Line: 7 Steps to Trust-Based Management.

Chicago, IL Kaplan Professional: Dearborn Trade, 2001. Hardcover First Ed; First Printing indicated. First Ed; First Printing indicated. Near Fine in Fine DJ: Book shows only minute indications of use: a couple of small, very faint water stains at the top edge [these do not penetrate]; "Trade" rubber stamped in small letters at the front free endpaper; else just a hint of shelfwear; binding square and secure; text clean. DJ flawless; price unclipped; mylar-protected. Virtually 'As New'. 8vo. 215pp. Hardback with DJ. I've read other management books that cover some of the topics presented here. What separates this book from the pack is the way that the authors show you precisely how to apply the techniques presented. You'll find actual dialogues between managers and employees as well as valuable self-evaluation checklists. In addition, the book is filled with practical, "real-life" stories. You'll see yourself and your organization in many of these stories! I learned how to conduct more effective feedback sessions and how to set appropriate boundaries in dealing with employees. At the outset, the authors make this promise: "If you would like to build greater trust, develop and keep good people, improve performance, reduce errors, and cut costs,this book is for you." That's a big promise. And the authors deliver on that promise. This is an extremely well written book, and the authors are clearly experts in this field with much wisdom to share. Whether you're new to management or a highly experienced upper level executive, you'll get tremendous value from this book.