Service Quality: A Profit Strategy for Financial Institutions
by Berry, Leonard L, and Brown, Carter, and Bennett, David
- Used
- Hardcover
- first
- Condition
- Very Good +/Good
- ISBN 10
- 155623094X
- ISBN 13
- 9781556230943
- Seller
-
Massena, New York, United States
Payment Methods Accepted
About This Item
How to build and maintain a service minded culture in the institution." And, "an exciting approach to building market share, customer loyalty and profits.
Copyright date - 1989, Dow Jones, Homewood IL, # Pages - 209, hardcover with dustjacket. Includes Index.
Very Good Plus in Good Dustjacket - structurally intact and tight, pages just off-white, minimal soil and/or wear, dust jacket has done an admirable job protecting the book which only shows some minor edge and corner wear on the cover itself, dust jacket itself shows some minimal wear around the edges.
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Details
- Bookseller
- Garage To Dollars (US)
- Bookseller's Inventory #
- biblio23
- Title
- Service Quality: A Profit Strategy for Financial Institutions
- Author
- Berry, Leonard L, and Brown, Carter, and Bennett, David
- Format/Binding
- Hardcover
- Book Condition
- Used - Very Good +
- Jacket Condition
- Good
- Quantity Available
- 1
- ISBN 10
- 155623094X
- ISBN 13
- 9781556230943
- Publisher
- Dow Jones
- Place of Publication
- Homewood, Ill
- Date Published
- 1989
- Keywords
- Banks & Banking; Banks and banking; Business & Economics; Customer services; Non-Fiction;Finance
Terms of Sale
Garage To Dollars
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About the Seller
Garage To Dollars
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Massena, New York
About Garage To Dollars
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Glossary
Some terminology that may be used in this description includes:
- Tight
- Used to mean that the binding of a book has not been overly loosened by frequent use.
- Edges
- The collective of the top, fore and bottom edges of the text block of the book, being that part of the edges of the pages of a...
- Jacket
- Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...