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Service Quality: A Profit Strategy for Financial Institutions

Service Quality: A Profit Strategy for Financial Institutions

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Service Quality: A Profit Strategy for Financial Institutions

by Berry, Leonard L, and Brown, Carter, and Bennett, David

  • Used
  • Hardcover
  • first
Condition
Very Good +/Good
ISBN 10
155623094X
ISBN 13
9781556230943
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About This Item

How to build and maintain a service minded culture in the institution." And, "an exciting approach to building market share, customer loyalty and profits.

Copyright date - 1989, Dow Jones, Homewood IL, # Pages - 209, hardcover with dustjacket. Includes Index.

Very Good Plus in Good Dustjacket - structurally intact and tight, pages just off-white, minimal soil and/or wear, dust jacket has done an admirable job protecting the book which only shows some minor edge and corner wear on the cover itself, dust jacket itself shows some minimal wear around the edges.

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Details

Bookseller
Garage To Dollars US (US)
Bookseller's Inventory #
biblio23
Title
Service Quality: A Profit Strategy for Financial Institutions
Author
Berry, Leonard L, and Brown, Carter, and Bennett, David
Format/Binding
Hardcover
Book Condition
Used - Very Good +
Jacket Condition
Good
Quantity Available
1
ISBN 10
155623094X
ISBN 13
9781556230943
Publisher
Dow Jones
Place of Publication
Homewood, Ill
Date Published
1989
Keywords
Banks & Banking; Banks and banking; Business & Economics; Customer services; Non-Fiction;Finance

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Garage To Dollars

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About the Seller

Garage To Dollars

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2006
Massena, New York

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Glossary

Some terminology that may be used in this description includes:

Tight
Used to mean that the binding of a book has not been overly loosened by frequent use.
Edges
The collective of the top, fore and bottom edges of the text block of the book, being that part of the edges of the pages of a...
Jacket
Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...

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