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Raving Fans: A Revolutionary Approach To Customer Service

Raving Fans: A Revolutionary Approach To Customer Service

Raving Fans: A Revolutionary Approach To Customer Service
Stock Photo: Cover May Be Different

Raving Fans: A Revolutionary Approach To Customer Service

by KEN BLANCHARD, SHELDON BOWLES

  • Used
  • Hardcover
Condition
Very Good - Cash/Very Good
ISBN 10
0688123163
ISBN 13
9780688123161
Seller
Seller rating:
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Item Price
£4.02
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About This Item

William Morrow, May 1993. Hardcover. Very Good - Cash/Very Good. Minor rubbing and edge wear to cover, with light reader wear to pages. Still great condition. Pages appear to be unmarked. Secure pages, solid binding. Dust jacket has minor surface and edgewear. Stock photos may not look exactly like the book.

Synopsis

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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Details

Bookseller
The Book Garden US (US)
Bookseller's Inventory #
939776
Title
Raving Fans: A Revolutionary Approach To Customer Service
Author
KEN BLANCHARD, SHELDON BOWLES
Format/Binding
Hardcover
Book Condition
Used - Very Good - Cash
Jacket Condition
Very Good
Quantity Available
1
ISBN 10
0688123163
ISBN 13
9780688123161
Publisher
William Morrow
Place of Publication
New York, Ny, U.s.a.
Date Published
May 1993
Pages
160

Terms of Sale

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About the Seller

The Book Garden

Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Biblio member since 2012
Bountiful, Utah

About The Book Garden

Just as the Tardis is bigger on the inside – you will just have to see it to believe! We have over 4000 square feet of as many books as we could sort, stack and tower housed inside this innocent looking storefront. We also have inventory off-site, so if you don’t see what you are looking for – just ask! Love the smell of books? Daydream about getting locked in the library? This is the place for you – located at the very center of downtown Bountiful. Selling gently loved books since 1985.

Glossary

Some terminology that may be used in this description includes:

Jacket
Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...
Rubbing
Abrasion or wear to the surface. Usually used in reference to a book's boards or dust-jacket.

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