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Raving Fans : Revolutionary Approach to Customer Service

Raving Fans : Revolutionary Approach to Customer Service

Raving Fans : Revolutionary Approach to Customer Service
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Raving Fans : Revolutionary Approach to Customer Service

by Kenneth H. Blanchard

  • Used
Condition
Used: Good
ISBN 10
0006530699
ISBN 13
9780006530695
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About This Item

Harper, 0000-00-00. New edition. unknown_binding. Used: Good.

Synopsis

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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Details

Bookseller
Ergodebooks US (US)
Bookseller's Inventory #
SONG0006530699
Title
Raving Fans : Revolutionary Approach to Customer Service
Author
Kenneth H. Blanchard
Format/Binding
Unknown_binding
Book Condition
Used: Good
Quantity Available
1
Edition
New edition
Binding
Paperback
ISBN 10
0006530699
ISBN 13
9780006530695
Publisher
Harper
Place of Publication
London
Date Published
0000-00-00

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About the Seller

Ergodebooks

Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Biblio member since 2005
HOUSTON, Texas

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New
A new book is a book previously not circulated to a buyer. Although a new book is typically free of any faults or defects, "new"...

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