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Raving Fans!: The One Minute Manager

Raving Fans!: The One Minute Manager

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Raving Fans!: The One Minute Manager

by Kenneth H. Blanchard; Sheldon Bowles

  • Used
  • good
  • Paperback
Condition
Good
ISBN 10
0006530699
ISBN 13
9780006530695
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About This Item

Harper, 1998. Paperback. Good. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

Synopsis

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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Details

Bookseller
ThriftBooks US (US)
Bookseller's Inventory #
G0006530699I3N01
Title
Raving Fans!: The One Minute Manager
Author
Kenneth H. Blanchard; Sheldon Bowles
Format/Binding
Paperback
Book Condition
Used - Good
Quantity Available
1
ISBN 10
0006530699
ISBN 13
9780006530695
Publisher
Harper
Place of Publication
London
Date Published
1998

Terms of Sale

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About the Seller

ThriftBooks

Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Biblio member since 2018
Seattle, Washington

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Glossary

Some terminology that may be used in this description includes:

Jacket
Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...
Spine
The outer portion of a book which covers the actual binding. The spine usually faces outward when a book is placed on a shelf....

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