Quality from Customer Needs to Customer Satisfaction
by Bergman, Bo; Bäckström, Ingela; Garvare, Rickard; Klefsjö, Bengt
- Used
- Hardcover
- Condition
- See description
- ISBN 10
- 9144140266
- ISBN 13
- 9789144140261
- Seller
-
Umea, Sweden
Payment Methods Accepted
About This Item
Hardcover. Publisher: Studentlitteratur AB | Utg. 2022 | Hardcover | 720 p. | This book is brand new. | Language: Engelska --- Information regarding the book: A new business landscape has emerged: digital developments are accelerating, offers are created by integrating goods and services, sustainability is increasingly recognized as a vital quality dimension, and global competition has intensified. In this context, an approach to quality management with a strong focus on customer needs and expectations, and based on improvement and innovation is more important than ever. Following a discussion on quality and quality management, the book elaborates on business development, how to co-create value with customers and employees, and how to organize improvement work, including developing products and processes. The entire chain from identifying customer needs to measuring customer satisfaction and feedback is addressed. The last part of the book discusses developing society and the role of quality management for sustainability and the future of society. Through its holistic view on quality, previous editions of this book have served as an appreciated textbook at many universities and colleges. Many companies and public organizations have used it for their development work. In this extensively revised edition, results from current research and new practical applications have been incorporated. In addition, new concepts, methodologies, and tools are explained based on the authors systems concept of Total Quality Management. | We have this book in our store house - please allow for a couple of extra days for delivery.
Reviews
(Log in or Create an Account first!)
Details
- Bookseller
- h:strom - Text & Kultur AB / Antikvariat & Bokhandel (SE)
- Bookseller's Inventory #
- BIB-34999226
- Title
- Quality from Customer Needs to Customer Satisfaction
- Author
- Bergman, Bo; Bäckström, Ingela; Garvare, Rickard; Klefsjö, Bengt
- Format/Binding
- Hardcover
- Book Condition
- Used
- ISBN 10
- 9144140266
- ISBN 13
- 9789144140261
Terms of Sale
h:strom - Text & Kultur AB / Antikvariat & Bokhandel
30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.
About the Seller
h:strom - Text & Kultur AB / Antikvariat & Bokhandel
Biblio member since 2009
Umea
About h:strom - Text & Kultur AB / Antikvariat & Bokhandel
Antiquarian bookstore with focus on fiction and the humanities. We also sell new books.
Glossary
Some terminology that may be used in this description includes:
- New
- A new book is a book previously not circulated to a buyer. Although a new book is typically free of any faults or defects, "new"...