Skip to content

"I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad

"I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad

Stock Photo: Cover May Be Different
Click for full-size.

"I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad

by Jeanne Bliss

  • New
  • Paperback
Condition
New
ISBN 10
159184441X
ISBN 13
9781591844419
Seller
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Fountain Valley, California, United States
Item Price
£4.05
Or just £3.64 with a
Bibliophiles Club Membership
£3.72 Shipping to USA
Standard delivery: 7 to 14 days

More Shipping Options

Payment Methods Accepted

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

About This Item

Clean, unread copy in new condition. No marking or writing in the book. Covers are clean and show no wear.

Synopsis

Hundreds of businesses have customers who admire them, but only an elite few have true advocates— passionate, loyal, vocal fans—who rave about them to anyone who will listen. Jeanne Bliss, who served as a senior customer executive at five major companies, says there’s no shortcut to becoming beloved—you can’t hire a fancy marketing firm to get there. You earn it by how you decide to run your business—as Wegman’s and Harley-Davidson have for decades and as relatively new companies like Zipcar and Zappos are doing right now. After studying and working with dozens of beloved companies, Bliss has identified five key decisions that lead to customer devotion: • Decide to believe • Decide with clarity of purpose • Decide to be real • Decide to be there • Decide to say “sorry” Her examples and advice will help readers sustain growth and profit even in a tough economy.

Reviews

(Log in or Create an Account first!)

You’re rating the book as a work, not the seller or the specific copy you purchased!

Details

Bookseller
Banbury Road Books US (US)
Bookseller's Inventory #
Biblio2330
Title
"I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
Author
Jeanne Bliss
Book Condition
New New
Quantity Available
1
Binding
Paperback
ISBN 10
159184441X
ISBN 13
9781591844419
Publisher
Portfolio Trade
Place of Publication
East Rutherford, Nj, U.s.a.
Date Published
2011-10-25

Terms of Sale

Banbury Road Books

30 day return guarantee, with full refund including shipping costs for up to 30 days after delivery if an item arrives mis-described or damaged.

About the Seller

Banbury Road Books

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2011
Fountain Valley, California

About Banbury Road Books

Banbury Road is an independent bookseller, specializing in academic titles, particularly in the areas of Theology, Biblical Studies, History, Philosophy and Psychology.

Glossary

Some terminology that may be used in this description includes:

New
A new book is a book previously not circulated to a buyer. Although a new book is typically free of any faults or defects, "new"...

This Book’s Categories

tracking-