Skip to content

Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process

Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process

Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and
Stock Photo: Cover May Be Different

Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process

by Galbraith, Jay R

  • New
Condition
New
ISBN 10
0787979198
ISBN 13
9780787979195
Seller
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Ha Noi, Vietnam
Item Price
£26.62
Or just £23.96 with a
Bibliophiles Club Membership
£161.31 Shipping to USA
Standard delivery: 12 to 14 days

More Shipping Options

Payment Methods Accepted

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

About This Item

Jossey-Bass, 4/14/2005. New. Jossey-Bass, 4/14/2005 New All orders ship SAME or NEXT business day Expedited shipments will be received in 5-12 business days within the United States 100% Satisfaction Guaranteed!

Synopsis

Designing the Customer-Centric Organization offers today??'s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.

Reviews

(Log in or Create an Account first!)

You’re rating the book as a work, not the seller or the specific copy you purchased!

Details

Bookseller
Baby Starren VN (VN)
Bookseller's Inventory #
9780787979195
Title
Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process
Author
Galbraith, Jay R
Book Condition
New New
Quantity Available
1
Binding
Hardcover
ISBN 10
0787979198
ISBN 13
9780787979195
Publisher
Jossey-Bass
Place of Publication
San Francisco, California, U.s.a
Date Published
4/14/2005
Keywords
9780787979195

Terms of Sale

Baby Starren

30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.

About the Seller

Baby Starren

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2019
Ha Noi

About Baby Starren

All orders ship SAME or NEXT business day.Expedited shipments will be received in 5-12 business days within the United States.100% Satisfaction Guaranteed!VINABOOK does NOT ship outside of the US.

Glossary

Some terminology that may be used in this description includes:

New
A new book is a book previously not circulated to a buyer. Although a new book is typically free of any faults or defects, "new"...
tracking-