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Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process

Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process

Designing the Customer-Centric Organization : A Guide to Strategy, Structure,
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Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process

by Jay R. Galbraith

  • Used
  • good
  • Hardcover
Condition
Good
ISBN 10
0787979198
ISBN 13
9780787979195
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About This Item

Wiley & Sons, Incorporated, John, 2005. Hardcover. Good. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

Synopsis

Designing the Customer-Centric Organization offers today??'s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.

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Details

Bookseller
ThriftBooks US (US)
Bookseller's Inventory #
G0787979198I3N01
Title
Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process
Author
Jay R. Galbraith
Format/Binding
Hardcover
Book Condition
Used - Good
Quantity Available
1
ISBN 10
0787979198
ISBN 13
9780787979195
Publisher
Wiley & Sons, Incorporated, John
Place of Publication
San Francisco, California, U.s.a
Date Published
2005

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About the Seller

ThriftBooks

Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Biblio member since 2018
Seattle, Washington

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Glossary

Some terminology that may be used in this description includes:

Jacket
Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...
Spine
The outer portion of a book which covers the actual binding. The spine usually faces outward when a book is placed on a shelf....
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