Skip to content

Designing The Customer-Centric Organization: A Gui

Designing The Customer-Centric Organization: A Gui

Designing The Customer-Centric Organization: A Gui
Stock Photo: Cover May Be Different

Designing The Customer-Centric Organization: A Gui

by Galbraith, Jay R

  • Used
  • Hardcover
Condition
Very Good +
ISBN 10
0787979198
ISBN 13
9780787979195
Seller
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Bellingham, Massachusetts, United States
Item Price
£2.38
Or just £2.15 with a
Bibliophiles Club Membership
£3.98 Shipping to USA
Standard delivery: 4 to 14 days

More Shipping Options

Payment Methods Accepted

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

About This Item

Jossey-Bass, 2005-04-14. Hardcover. Very Good +. Hardcover. Very Good +. Hardcover Book with Jacket.FREE Media Mail Shipping on all U.S. orders over $ 25.00

Synopsis

Designing the Customer-Centric Organization offers today??'s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.

Reviews

(Log in or Create an Account first!)

You’re rating the book as a work, not the seller or the specific copy you purchased!

Details

Bookseller
Cozy Book Cellar US (US)
Bookseller's Inventory #
522723
Title
Designing The Customer-Centric Organization: A Gui
Author
Galbraith, Jay R
Format/Binding
Hardcover
Book Condition
Used - Very Good +
Quantity Available
1
ISBN 10
0787979198
ISBN 13
9780787979195
Publisher
Jossey-Bass
Place of Publication
San Francisco, California, U.s.a
Date Published
2005-04-14

Terms of Sale

Cozy Book Cellar

30 Day return for full credit or refund on any book. Orders placed before 5:00pm eastern time U.S. are shipped the next business day. $ 30.00 fee on any returned check. Free MEDIA mail shipping on all orders in the U.S. over $ 25.00!! - Note - the Biblio system is not able to change your shipping charge to zero at the time you place the order. We will refund all of the shipping charges when we accept the order.

About the Seller

Cozy Book Cellar

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2003
Bellingham, Massachusetts

About Cozy Book Cellar

We specialize in mysteries, especially Cozy, Traditional British, and Female Sleuth Mysteries. We also stock used books in just about every category.

Glossary

Some terminology that may be used in this description includes:

Jacket
Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...
tracking-