Skip to content

Coaching Knock Your Socks Off Service
Stock Photo: Cover May Be Different

Coaching Knock Your Socks Off Service Paperback - 1996 - 1st Edition

by Ron Zemke; Kristin Anderson

Knock-your-socks-off service doesn't just happen. It requires coaching on an ongoing basis. With this book, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people.


From the publisher

Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.

Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how to:

  • help frontline employees hone their skills,
  • maintain the motivation to perform,
  • and meet new situations head-on.

The authors present a model for successfully coaching anyone, anywhere, and they show you how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems.

You will learn the most important new skill? teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.

Details

  • Title Coaching Knock Your Socks Off Service
  • Author Ron Zemke; Kristin Anderson
  • Binding Paperback
  • Edition number 1st
  • Edition 1
  • Pages 176
  • Volumes 1
  • Language ENG
  • Publisher Amacom, New York
  • Date 1996-10-21
  • ISBN 9780814479353 / 0814479359
  • Weight 0.59 lbs (0.27 kg)
  • Dimensions 9.01 x 5.97 x 0.54 in (22.89 x 15.16 x 1.37 cm)
  • Library of Congress Catalog Number 96-34196
  • Dewey Decimal Code 658

About the author

KRISTIN ANDERSON is a principal of Performance Research Associates, co-author of two previous Knock Your Socks Off books, and author of Great Customer Service on the Telephone (AMACOM).

RON ZEMKE is founder of Performance Research Associates and has authored or co-authored twelve books, including the Knock Your Socks Off series and Service America! This is the fifth book in the Knock Your Socks Off series, which has also engendered three major training programs, eleven films, and even a board game!
Back to Top

More Copies for Sale

Coaching Knock Your Socks Off Service
Stock Photo: Cover May Be Different

Coaching Knock Your Socks Off Service

by Zemke, Ron, Anderson, Kristin

  • Used
Condition
Used - Very Good
ISBN 10 / ISBN 13
9780814479353 / 0814479359
Quantity Available
1
Seller
Frederick, Maryland, United States
Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Item Price
£3.51
£3.23 shipping to USA

Show Details

Description:
AMACOM. Used - Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner’s name, short gifter’s inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.
Item Price
£3.51
£3.23 shipping to USA
Coaching Knock Your Socks Off Service
Stock Photo: Cover May Be Different

Coaching Knock Your Socks Off Service

by Zemke, Ron

  • Used
Condition
UsedLikeNew
ISBN 10 / ISBN 13
9780814479353 / 0814479359
Quantity Available
1
Seller
Center Moriches, New York, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
£3.64
£2.43 shipping to USA

Show Details

Description:
UsedLikeNew.
Item Price
£3.64
£2.43 shipping to USA
Coaching Knock Your Socks Off Service
Stock Photo: Cover May Be Different

Coaching Knock Your Socks Off Service

by Zemke, Ron

  • Used
Condition
UsedGood
ISBN 10 / ISBN 13
9780814479353 / 0814479359
Quantity Available
1
Seller
Imperial, Missouri, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
£3.84
FREE shipping to USA

Show Details

Description:
UsedGood.
Item Price
£3.84
FREE shipping to USA
Coaching Knock Your Socks off Service
Stock Photo: Cover May Be Different

Coaching Knock Your Socks off Service

by Zemke, Ron, Anderson, Kristin

  • Used
Condition
Used - Good
ISBN 10 / ISBN 13
9780814479353 / 0814479359
Quantity Available
2
Seller
Mishawaka, Indiana, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
£4.05
FREE shipping to USA

Show Details

Description:
AMACOM. Used - Good. Used book that is in clean, average condition without any missing pages.
Item Price
£4.05
FREE shipping to USA
Coaching Knock Your Socks Off Service
Stock Photo: Cover May Be Different

Coaching Knock Your Socks Off Service

by Zemke, Ron; Anderson, Kristin [Contributor]

  • Used
  • good
  • Paperback
Condition
Used - Good
Binding
Paperback
ISBN 10 / ISBN 13
9780814479353 / 0814479359
Quantity Available
1
Seller
Kingwood, Texas, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
£4.17
FREE shipping to USA

Show Details

Description:
Amacom, 1996-10-21. Paperback. Good. 4x1x7.
Item Price
£4.17
FREE shipping to USA
Coaching Knock Your Socks Off Service
Stock Photo: Cover May Be Different

Coaching Knock Your Socks Off Service

by Zemke, Ron; Anderson, Kristin

  • Used
  • good
  • Paperback
Condition
Used - Good
Binding
Paperback
ISBN 10 / ISBN 13
9780814479353 / 0814479359
Quantity Available
2
Seller
Houston, Texas, United States
Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Item Price
£4.17
FREE shipping to USA

Show Details

Description:
AMACOM, 1996-10-21. Paperback. Good. 4x1x7.
Item Price
£4.17
FREE shipping to USA
Coaching Knock Your Socks Off Service
Stock Photo: Cover May Be Different

Coaching Knock Your Socks Off Service

by Zemke, Ron

  • Used
  • good
  • Paperback
Condition
Used - Good
Binding
Paperback
ISBN 10 / ISBN 13
9780814479353 / 0814479359
Quantity Available
1
Seller
Springdale, Arkansas, United States
Seller rating:
This seller has earned a 2 of 5 Stars rating from Biblio customers.
Item Price
£4.23
£3.20 shipping to USA

Show Details

Description:
Amacom, 1996-10-21. Paperback. Good. 0.6000 in x 8.9000 in x 6.0000 in. This is a used book in good condition and may show some signs of use or wear .
Item Price
£4.23
£3.20 shipping to USA
Coaching Knock Your Socks Off Service
Stock Photo: Cover May Be Different

Coaching Knock Your Socks Off Service

by Zemke, Ron

  • Used
  • good
  • Paperback
Condition
Used - Good
Binding
Paperback
ISBN 10 / ISBN 13
9780814479353 / 0814479359
Quantity Available
1
Seller
Springdale, Arkansas, United States
Seller rating:
This seller has earned a 2 of 5 Stars rating from Biblio customers.
Item Price
£4.44
£3.20 shipping to USA

Show Details

Description:
Amacom, 1996-10-21. Paperback. Good. 0.6000 in x 8.9000 in x 6.0000 in. This is a used book in good condition and may show some signs of use or wear .
Item Price
£4.44
£3.20 shipping to USA
Coaching Knock Your Socks off Service

Coaching Knock Your Socks off Service

by Ron Zemke; Kristin Anderson

  • Used
  • good
  • Paperback
Condition
Used - Good
Binding
Paperback
ISBN 10 / ISBN 13
9780814479353 / 0814479359
Quantity Available
1
Seller
Seattle, Washington, United States
Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Item Price
£4.85
FREE shipping to USA

Show Details

Description:
AMACOM, 1996. Paperback. Good. Disclaimer:A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed.
Item Price
£4.85
FREE shipping to USA
Coaching Knock Your Socks Off Service
Stock Photo: Cover May Be Different

Coaching Knock Your Socks Off Service

by Ron Zemke; Kristin Anderson

  • Used
  • good
  • Paperback
Condition
Used - Good
Binding
Paperback
ISBN 10 / ISBN 13
9780814479353 / 0814479359
Quantity Available
1
Seller
HOUSTON, Texas, United States
Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Item Price
£5.93
FREE shipping to USA

Show Details

Description:
AMACOM, 1996-10-21. Paperback. Good.
Item Price
£5.93
FREE shipping to USA