Emotional Intelligence at Work Paperback - 2000

First line

During the course of a workday, you might speak with an angry client, respond to an anxious boss's concerns, present an idea in a meeting.

From the rear cover

Experts now acknowledge that emotional intelligence (EI) is the major determinant of success in the workplace. And unlike IQ or other traditional measures of intelligence, EI can be developed and dramatically increased. In this unprecedented work, Dr. HAndrie Weisinger shares with the world what he has already shared with hundreds of Fortune 500 executives: the means to realize personal ambitions and optimize organizational effectiveness through the masterful management of emotions.

From the jacket flap

If you think analytical skills, company loyalty, or even competence is the key to success in the workplace, it's time to think again. Most experts now agree that those who climb the corporate ladder most quickly are those who possess a high degree of emotional intelligence. Simply put, emotional intelligence (EI) is the ability to make your emotions work for you by using them in ways that produce the results you want. And the good news is that, unlike IQ and other traditional measures of intelligence, EI can be developed and dramatically increased.Based on an extensive body of research and the author's years of experience in the field, Emotional Intelligence at Work is a hands-on guide people can use to amplify their own emotional intelligence. In plain, easy-to-follow language, Dr. Weisinger explains exactly what EI is all about. He shows how to master the core competencies of emotional intelligence, abilities that include self-motivation, high self-awareness, mood management, and emotional mentoring. Moreover, he includes scores of real-world examples and dozens of practical exercises that accelerate the process, as well as step-by-step approaches to mastering a variety of EI techniques.Aside from showing individuals how they can get ahead by applying emotional intelligence in the workplace, Dr. Weisinger also explains how businesses can benefit through the application of EI on a company-wide basis. Because the development of EI leads to employees who are more creative, more fulfilled, and more enthusiastic, its promotion throughout an organization can improve productivity, speed adaptation to change, improve retention of key employees, and generally bolster that organization's competitive stance.A number of books have been written about the theories surrounding emotional intelligence. But this is the first to translate those theories into a pragmatic plan of action anyone can follow. Use it to achieve the kind of success that, until now, seemed always rese