Quality Management for Organizational Excellence: Introduction to Total Quality Hardcover - 2009

Great choice for Undergraduate courses in Quality Management or Total Quality Management, and is also relevant for students studying technology, engineering, or business.

Details

• Title Quality Management for Organizational Excellence: Introduction to Total Quality
• Author David L. Goetsch; Stanley B. Davis
• Binding Hardcover
• Edition 6th ed.
• Pages 634
• Volumes 1
• Language ENG
• Publisher Prentice Hall, Upper Saddle River, N.J
• Date 2009-01
• Illustrated Yes
• ISBN 9780135019672 / 0135019672
• Weight 3.4 lbs (1.54 kg)
• Dimensions 10.9 x 8.4 x 1.2 in (27.69 x 21.34 x 3.05 cm)
• Library of Congress subjects Total quality management
• Library of Congress Catalog Number 2008040391
• Dewey Decimal Code 658.401

Part I — Philosophy and ConceptsChapter 1: The Total Quality Approach to Quality ManagementChapter 2: Quality and Global CompetitivenessChapter 3: Strategic Management: Planning and Execution for Competitive AdvantageChapter 4: Quality Management, Ethics, and Corporate Social ResponsibilityChapter 5: Partnering and Strategic AlliancesChapter 6: Quality Culture: Changing Hearts, Minds, and AttitudesChapter 7: Customer Satisfaction, Retention, and LoyaltyChapter 8: Employee EmpowermentChapter 9: Leadership and ChangeChapter 10: Team Building and TeamworkChapter 11: Effective CommunicationChapter 12: Education and TrainingChapter 13: Overcoming Politics, Negativity, and Conflict in the WorkplaceChapter 14: ISO 9000 and Total Quality: The Relationship Part II — Tools and TechniquesChapter 15: Overview of Total Quality ToolsChapter 16: Problem Solving and Decision MakingChapter 17: Quality Function Deployment (QFD)Chapter 18: Optimizing and Controlling Processes Through Statistical Process Control (SPC)Chapter 19: Continual Improvement Methods with Six Sigma, Lean, and Lean Six SigmaChapter 20: BenchmarkingChapter 21: Just-in-Time Manufacturing (JIT)Chapter 22: Implementing Total Quality Management