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Satisfaction: How Every Great Company Listens to the Voice of the Customer
by Denove, Chris, Power, James
- Used
- Condition
- Used - Good
- ISBN 10
- 1591841097
- ISBN 13
- 9781591841098
- Seller
-
Frederick, Maryland, United States
Payment Methods Accepted
About This Item
Synopsis
For nearly four decades, J. D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Their annual awards are widely publicized and valued worldwide for what they say about a company’s commitment to its customers. Now, at last, the company has created the definitive book on how to boost profits by increasing customer satisfaction. Although most businesses pay lip service to putting customers first, few actually listen to the voice of the customer and use it as a tangible asset. In this book, J. D. Power and Associates provides an insider’s perspective on some of the most successful companies on the planet. Corporate giants such as Toyota and Staples and local legends like Mike Diamond Plumbing all use customer satisfaction as their key to market dominance. Satisfaction opens the vault on years of J. D. Power data, quantifying the elusive links between satisfaction and customer loyalty, market share, and profits. The book provides extensive coverage of the varying touchpoints of consumer satisfaction—covering every type of business from service providers to product manufacturers—and shows companies in detail how to make a commitment to consumers at the highest levels and translate this commitment into strategies and practices. For any business that wants to reap the rewards that come when they truly put the customer first, this is the ultimate guide.
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Details
- Bookseller
- Wonder Book
(US)
- Bookseller's Inventory #
- D13B-02078
- Title
- Satisfaction: How Every Great Company Listens to the Voice of the Customer
- Author
- Denove, Chris, Power, James
- Book Condition
- Used - Good
- Binding
- Hardcover
- ISBN 10
- 1591841097
- ISBN 13
- 9781591841098
- Publisher
- Portfolio
- Place of Publication
- New York, New York, U.s.a.
- This edition first published
- 2006-02
Terms of Sale
Wonder Book
RETURNS are cheerfully accepted up to 30 days. We ship out within 1-2 business days and U.S. Standard Shipments usually arrive within 6-9 business days, Priority 3-6.
About the Seller
Wonder Book
About Wonder Book
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- Jacket
- Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...