Skip to content

The Customer Rules : The 39 Essential Rules for Delivering Sensational Service

The Customer Rules : The 39 Essential Rules for Delivering Sensational Service

The Customer Rules : The 39 Essential Rules for Delivering Sensational Service

The Customer Rules : The 39 Essential Rules for Delivering Sensational Service

by Lee Cockerell

  • Used
  • Good
  • Hardcover
Condition
Good
ISBN 10
0770435602
ISBN 13
9780770435608
Seller
Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Seattle, Washington, United States
2 Copies Available from This Seller
(You can add more at checkout.)
Item Price
£4.78
Or just £4.30 with a
Bibliophiles Club Membership
FREE Shipping to USA Standard delivery: 4 to 8 days
More Shipping Options

Payment Methods Accepted

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

About This Item

Crown/Archetype, 2013. Hardcover. Good. Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

Synopsis

Lee Cockerell is the author of Creating Magic, 10 Common Sense Leadership Strategies from a Life at Disney . He is the former Executive Vice President of Operations of Walt Disney World and has held executive positions at Hilton Hotels and Marriott. During his distinguished career in the hospitality industry Cockerell earned a worldwide reputation as an expert on the customer experience. Cockerell currently travels the country addressing audiences at Fortune 100 companies;  educational institutions and non-profits; and government agencies, including the US military.

Reviews

(Log in or Create an Account first!)

You’re rating the book as a work, not the seller or the specific copy you purchased!

Details

Bookseller
ThriftBooks US (US)
Bookseller's Inventory #
G0770435602I3N10
Title
The Customer Rules : The 39 Essential Rules for Delivering Sensational Service
Author
Lee Cockerell
Format/Binding
Hardcover
Book Condition
Used - Good
Quantity Available
2
ISBN 10
0770435602
ISBN 13
9780770435608
Publisher
Crown/Archetype
Place of Publication
New York, New York
Date Published
2013

Terms of Sale

ThriftBooks

30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.

About the Seller

ThriftBooks

Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Biblio member since 2018
Seattle, Washington

About ThriftBooks

From the largest selection of used titles, we put quality, affordable books into the hands of readers

Glossary

Some terminology that may be used in this description includes:

Spine
The outer portion of a book which covers the actual binding. The spine usually faces outward when a book is placed on a shelf....
Jacket
Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...
tracking-