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Answering the Ultimate Question: How Net Promoter Can Transform Your Business

Answering the Ultimate Question: How Net Promoter Can Transform Your Business

Answering the Ultimate Question: How Net Promoter Can Transform Your Business

Answering the Ultimate Question: How Net Promoter Can Transform Your Business

by Richard Owen

  • New
  • Hardcover
Condition
New
ISBN 10
0470260696
ISBN 13
9780470260692
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About This Item

Hardback. New. "Would you recommend this company to your friends and colleagues?" That question, based on Fred Reichheld's The Ultimate Question, challenged the conventional wisdom of customer satisfaction surveys and pointed to a faster, more accurate way of gauging customers' real feelings about a company.

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Details

Bookseller
The Saint Bookstore GB (GB)
Bookseller's Inventory #
A9780470260692
Title
Answering the Ultimate Question: How Net Promoter Can Transform Your Business
Author
Richard Owen
Format/Binding
Hardback
Book Condition
New
Quantity Available
10
Binding
Hardcover
ISBN 10
0470260696
ISBN 13
9780470260692
Publisher
Jossey-bass
Place of Publication
San Francisco, California, U.s.a.
This edition first published
2008-11

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About the Seller

The Saint Bookstore

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2018
Southport, Merseyside

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New
A new book is a book previously not circulated to a buyer. Although a new book is typically free of any faults or defects, "new"...
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