101 Ways To Really Satisfy Your Customers
by Andrew, Griffiths-
Lots of practical tips to help you and your staff deliver excellent customer service, ensuring your existing customers keep coming back and new customers are attracted to your business.PRACTICAL TIPS FOR EXCEEDING YOUR CUSTOMERS' EXPECTATIONSModern consumers are more demanding and more informed than ever before. They are aware that they have choices and that there is considerable competition for their business. Costs can only go so low, so there is a limit to reducing prices as a competitive tool. This leaves one area for modern businesses to outshine their competitors, and that is customer service. Small businesses have the greatest potential to offer extremely high levels of customer service, due to their direct contact with customers. Unfortunately, very few people fully realise the power of customer service and what it can do for their business.Put simply, customer service is about exceeding your customers' expectations. Do that and you are well on the way to success and profitability. 101 Ways to Really Satisfy Your Customers provides a greater insight into understanding and identifying what customers expect, and details simple suggestions that will enable all businesses to exceed these expectations and reap the rewards.INCLUDES 20 BONUS TIPS THAT WILL REALLY IMPRESS YOUR CUSTOMERS
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101 Ways to Really Satisfy Your Customers
by Griffiths, Andrew
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101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series)
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101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones
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101 Ways to Really Satisfy Your Customers
by Griffiths, Andrew
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Allen & Unwin, Crows Nest, New South Wales, 2002. Reprint. Softcover. Very Good Condition. acknowledgements, introduction by author, recommended reading, the 101 series of books, and about the author. Colour illustrated card cover with yellow, white and pale purple coloured titles to the front panel and yellow and white coloured titles to the backstrip. Colour… Read more about this item Item Price
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