The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World by Reichheld, Fred - 9/20/2011

Harvard Business Review Press. Used - Good. . . All orders guaranteed and ship within 24 hours. Your purchase supports More Than Words, a nonprofit job training program for youth, empowering youth to take charge of their lives by taking charge of a business.

Harvard Business Review Press, 2011-09-20. Hardcover. Good. 6x1x9.

Harvard Business Review Press, 2011-09-20. hardcover. Good. 6x1x9.

Harvard Business Review Press, 2011-09-20. Hardcover. Good. 6x1x9.

Harvard Business Review Press, 2011-09-20. Hardcover. Acceptable. 6x1x9.

Harvard Business Review Press, 2011-09-20. Hardcover. Very Good. 1.1000 in x 9.2000 in x 6.4000 in.

Harvard Business Review Press, 2011. Hardcover. Like New. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

Harvard Business Review Press, 2011. Hardcover. Very Good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

Harvard Business Review Press, 2011. Hardcover. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

UsedGood. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.