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UsedGood. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
The Starbucks Experience 5 Principles for Turning Ordinary Into Extraordinary by Michelli, Joseph - 2006
by Michelli, Joseph
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The Starbucks Experience 5 Principles for Turning Ordinary Into Extraordinary
by Michelli, Joseph
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McGraw-Hill Education, 2006. Hardcover. Near Fine/Near Fine. Series: Business Books, Hardcover: 224 pages, Publisher: McGraw-Hill Education1 edition (October 5, 2006) Language: English, ISBN-10: 0071477845, ISBN-13: 978-0071477840, Product Dimensions: 5.7 x 0.9 x 8.4 inches, , Shipping Weight: 12 ouncesYou already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time. The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the "partners"-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to: Reach out to entire communities - Listen to individual workers and consumers - Seize growth opportunities in every market - Custom-design a truly satisfying experience that benefits everyone involved - Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today. For anyone who wants to learn from the best-and be the best -The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas. Business Books8.35 X 5.43 X 0.79 inches, 224 pages
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- ISBN 10 0071477845
- ISBN 13 9780071477840
- Publisher McGraw-Hill Education
- Date Published 2006
- Keywords BUSINESS Business
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THE STARBUCKS EXPERIENCE: 5 PRIN
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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
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