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Front Office: Procedures, Social Skills, Yield and Management
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Front Office: Procedures, Social Skills, Yield and Management Paperback - 1999

by P. Abbott; S. Lewry


From the publisher

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text:
- user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
- updated in the light of recent developments such as global distribution systems and the internet
- greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
- additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
- Procedural aspects
- Dealing with people
- Increasing yield
- Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

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Details

  • Title Front Office: Procedures, Social Skills, Yield and Management
  • Author P. Abbott; S. Lewry
  • Binding Paperback
  • Edition International ed
  • Pages 212
  • Volumes 1
  • Language ENG
  • Publisher Routledge
  • Date 1999-03-29
  • ISBN 9780750642309 / 0750642300
  • Weight 1 lbs (0.45 kg)
  • Dimensions 9.72 x 7.43 x 0.51 in (24.69 x 18.87 x 1.30 cm)
  • Dewey Decimal Code 647.940
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Front Office: Procedures, social skills, yield and management

Front Office: Procedures, social skills, yield and management

by Abbott, P.

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ISBN 10 / ISBN 13
9780750642309 / 0750642300
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Front Office: Procedures, social skills, yield and management

Front Office: Procedures, social skills, yield and management

by Abbott, P.

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Paperback
ISBN 10 / ISBN 13
9780750642309 / 0750642300
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Front Office: Procedures, Social Skills, Yield and Management
Stock Photo: Cover May Be Different

Front Office: Procedures, Social Skills, Yield and Management

by Abbott, P. and Lewry, S.

  • Used
  • Paperback
Condition
Used
Binding
Paperback
ISBN 10 / ISBN 13
9780750642309 / 0750642300
Quantity Available
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Butterworth-Heinemann, 1999. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,500grams, ISBN:9780750642309
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Front Office: Procedures, Social Skills and Management
Stock Photo: Cover May Be Different

Front Office: Procedures, Social Skills and Management

by P. Abbott, S. Lewry

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Paperback
ISBN 10 / ISBN 13
9780750642309 / 0750642300
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Butterworth-Heinemann, 03/29/1999. Paperback. Used; Good. **WE SHIP WITHIN 24 HRS FROM LONDON, UK, 98% OF OUR ORDERS ARE RECEIVED WITHIN 7-10 DAYS. We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Greener Books.
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Front Office
Stock Photo: Cover May Be Different

Front Office

by Abbott, P., Lewry, S

  • Used
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ISBN 10 / ISBN 13
9780750642309 / 0750642300
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Front Office: Procedures, social skills, yield and management [Paperback] Abbott, P. and Lewry, S
Stock Photo: Cover May Be Different

Front Office: Procedures, social skills, yield and management [Paperback] Abbott, P. and Lewry, S

by Abbott, P.; Lewry, S

  • Used
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  • Paperback
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Paperback
ISBN 10 / ISBN 13
9780750642309 / 0750642300
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Butterworth-Heinemann, 1999-03-29. Paperback. Good. 9x7x1. Book is in good condition. Cover has some wear. Creasing present. Discolouration present.
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Front Office: Procedures, social skills, yield and management [Paperback] Abbott, P. and Lewry, S
Stock Photo: Cover May Be Different

Front Office: Procedures, social skills, yield and management [Paperback] Abbott, P. and Lewry, S

by Abbott, P.; Lewry, S

  • Used
  • good
  • Paperback
Condition
Used - Good
Binding
Paperback
ISBN 10 / ISBN 13
9780750642309 / 0750642300
Quantity Available
1
Seller
Doncaster, South Yorkshire, United Kingdom
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
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Butterworth-Heinemann, 1999-03-29. Paperback. Good. 9x7x1. Ex school/library book with typical internal/external stamps and markings.
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£7.44
£20.00 shipping to USA
Front Office
Stock Photo: Cover May Be Different

Front Office

by Abbott, P., Lewry, S

  • Used
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ISBN 10 / ISBN 13
9780750642309 / 0750642300
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Routledge. Used - Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.
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Front Office, Second Edition
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Front Office, Second Edition

by P. Abbott; S. Lewry

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  • Paperback
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Used - Good
Binding
Paperback
ISBN 10 / ISBN 13
9780750642309 / 0750642300
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HOUSTON, Texas, United States
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Butterworth-Heinemann, 1999-04-27. Paperback. Good.
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Front Office

Front Office

by P. Abbott

  • New
  • Paperback
Condition
New
Binding
Paperback
ISBN 10 / ISBN 13
9780750642309 / 0750642300
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Southport, Merseyside, United Kingdom
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Paperback / softback. New. Designed for students of hospitality and tourism management, this book presents a modern approach to front office operations and management using realistic scenarios set in the hotel environment. Divided into four main sections, it reflects the importance of the different features of the receptionist's work.
Item Price
£45.50
£9.95 shipping to USA