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Paperback. Very Good.
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QUALITY: SUSTAINING CUSTOMER SERVICE ("SUNDAY TIMES" BUSINESS SKILLS) Paperback - 1993
by LYNDA KING TAYLOR
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- Title QUALITY: SUSTAINING CUSTOMER SERVICE ("SUNDAY TIMES" BUSINESS SKILLS)
- Author LYNDA KING TAYLOR
- Binding Paperback
- Pages 288
- Publisher Random House Business Books, London
- Date 1993
- ISBN 9780712655194
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Quality: Sustaining Customer Service ("Sunday Times" Business Skills S.)
by Taylor, Lynda King
- Used
- very good
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- Used - Very Good
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- ISBN 13
- 9780712655194
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- 0712655190
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GORING BY SEA, West Sussex, United Kingdom
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Quality : Sustaining Customer Service
by Kingston, Taylor
- Used
- Condition
- Used - Very Good
- ISBN 13
- 9780712655194
- ISBN 10
- 0712655190
- Quantity Available
- 1
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Dunfermline, Fife, United Kingdom
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£5.09£8.14 shipping to USA
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Penguin Random House. Used - Very Good. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
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Quality. Sustaining Customer Service. The Sunday Times Business Skills
by Lynda King Taylor
- Used
- very good
- Paperback
- first
- Condition
- Used - Very Good
- Edition
- 1st Paperback Edition
- Binding
- Paperback
- ISBN 13
- 9780712655194
- ISBN 10
- 0712655190
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east Sussex, Aberdeen, United Kingdom
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£7.90£6.32Save £1.58!£18.00 shipping to USA
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London England: Century. Very Good. 1993. 1st Paperback Edition. Soft Cover. 8vo - over 7¾" - 9¾" Tall Octavo 0712655190 Paperback Paperback. Quality: Sustaining Customer Service. Couple of slight creases to cover. How does an organisation get all its employees to provide real customer service at all times? And having done that, how can the relevant attitudes and actions be made to stick? How can customer service be maintained and improved over a long period? The author's new bok shows the way forward. She revisits some of the organisations featured in her previous bestselling book in this series, Quality: Total Customer Service, plus many new ones, to show how to: Get it right in the boardroom. Make it happen. Break the mould of habit. Strive for and achieve the excellence of service which sets a company apart from and above its competitors. Written with the same insight, verve and sparkle as the earlier book, but taking a new, thematic approach to its…
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