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Understanding Reference Transactions: Transforming an Art Into a Science
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Understanding Reference Transactions: Transforming an Art Into a Science Hardcover - 2002 - 1st Edition

by Matthew L. Saxton; John V. Richardson


From the publisher

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.

Details

  • Title Understanding Reference Transactions: Transforming an Art Into a Science
  • Author Matthew L. Saxton; John V. Richardson
  • Binding Hardcover
  • Edition number 1st
  • Edition 1
  • Pages 232
  • Volumes 1
  • Language ENG
  • Publisher Academic Press
  • Date 2002-05-08
  • ISBN 9780125877800 / 0125877803
  • Weight 1.08 lbs (0.49 kg)
  • Dimensions 9.22 x 6.32 x 0.7 in (23.42 x 16.05 x 1.78 cm)
  • Library of Congress subjects Interviewing, Reference services (Libraries)
  • Library of Congress Catalog Number 2002102555
  • Dewey Decimal Code 021
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Understanding Reference Transactions:   Transforming an Art into a Science

Understanding Reference Transactions: Transforming an Art into a Science

by Saxton, Matthew Locke & John V. Richardson

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Academic Press. New. 2002. 1st Edition. Hardcover. No defects. Pages are clean and crisp, the binding is tight and square; book appears unread. . A beautiful copy. . Library and Information Science Series. 8vo 8" - 9" tall. 232 pages. C5 .
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Understanding Reference Transactions
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Understanding Reference Transactions

by Matthew Locke Saxton Matthew L. Saxton John V. Jr. Richardson

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Elsevier , pp. 232 . Hardback. New.
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Understanding Reference Transactions: Transforming an Art into a Science

Understanding Reference Transactions: Transforming an Art into a Science

by Matthew L. Saxton

  • New
  • Hardcover
Condition
New
Binding
Hardcover
ISBN 10 / ISBN 13
9780125877800 / 0125877803
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Hardback. New. The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. It provides a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided.
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£122.37
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Understanding Reference Transactions � Transforming an Art into a Science
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Understanding Reference Transactions � Transforming an Art into a Science

by Saxton, Matthew L./ Richardson, John V., Jr.

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ISBN 10 / ISBN 13
9780125877800 / 0125877803
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Emerald Group Pub Ltd, 2002. Hardcover. New. 1st edition. 208 pages. 9.00x6.00x0.50 inches.
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