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Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping,
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Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas [With CDROM] Paperback - 2002

by Don Tapping; Tom Shuker

Extending their eight-step process to the realization of a lean office, the authors use a customer service case study to illustrate the effectiveness of the value stream storyboard. The CD includes a lean assessment tool, a storyboard template, charts, and worksheets.


From the publisher

Bring Lean Improvements to the Administrative Areas of Your Organization!

Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.

Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!

First line

Why should employees want to participate in a lean transformation?

Details

  • Title Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas [With CDROM]
  • Author Don Tapping; Tom Shuker
  • Binding Paperback
  • Edition [ Edition: repri
  • Pages 176
  • Volumes 1
  • Language ENG
  • Publisher Productivity Press, Florence, Kentucky, U.S.A.
  • Date November 2002
  • Illustrated Yes
  • Features Bibliography, Glossary, Illustrated, Index, Table of Contents
  • ISBN 9781563272462 / 1563272466
  • Weight 1.2 lbs (0.54 kg)
  • Dimensions 10.9 x 8.4 x 0.5 in (27.69 x 21.34 x 1.27 cm)
  • Library of Congress subjects Industrial management, Office management
  • Library of Congress Catalog Number 2002151732
  • Dewey Decimal Code 651.306
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Value Stream Management for the Lean Office
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Value Stream Management for the Lean Office

by Don Tapping, Tom Shuker

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