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Guidance for Problem Management: According to ISO/IEC 20000 & 9001 Standards,
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Guidance for Problem Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices Paperback - 2015

by Servicemanagers Org (Editor); Kiran Kumar Pabbathi


From the publisher

Today there are numerous books on ITSM, but none which tells how to implement and improve ITSM practices for organizations and how to bring effectiveness in ITSM operations. Hence, I have chosen to write books in this area, providing detailed information; and this book "Guidance for Problem Management" is part of a series with explicit focus on problem management. And the focus is on topics like implementing problem management through Six Sigma's DMADV approach, improving problem management through Six Sigma's DMAIC approach, Roles and responsibilities in Problem management, Essentials for problem management operations, Integrations in problem management with other processes and functions, Best practices for problem management, Best practices for RCA, Problem management in DEVOPS and SCRUM, Advice for PM operations and many more interesting topics.

Details

  • Title Guidance for Problem Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices
  • Author Servicemanagers Org (Editor); Kiran Kumar Pabbathi
  • Binding Paperback
  • Pages 178
  • Volumes 1
  • Language ENG
  • Publisher Servicemanagers.Org
  • Date 2015-07-16
  • ISBN 9780991320554 / 0991320557
  • Weight 0.54 lbs (0.24 kg)
  • Dimensions 9 x 6 x 0.38 in (22.86 x 15.24 x 0.97 cm)
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Guidance for Problem Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM...
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Guidance for Problem Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices

by Pabbathi, Kiran Kumar; ServiceManagers.Org [Editor]

  • Used
  • Paperback
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Used:Good
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Paperback
ISBN 10 / ISBN 13
9780991320554 / 0991320557
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