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ABC's of Relationship Selling through Service 11e trains readers on a specific, yet generic, step-by-step selling process that is universal in nature. This edition presents a sales process or system in a logical sequence, more than any other text in the market: from planning and the approach, to closing and follow-up for exceptional customer service. The goal of this text has always been to demonstrate to students the order of steps within the selling process; provide numerous examples of what should be in each step; and how the steps within the selling process interact with one another. This market leader text brings a comfortable and familiar approach to the Selling discipline.

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  • Title unknown
  • Author unknown
  • Binding Paperback
  • Edition [ Edition: eleve
  • Pages 576
  • Publisher McGraw-Hill/Irwin, Burr Ridge, Illinois, U.S.A.
  • Date 2010-01
  • ISBN 9780073404844
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ABCs of Relationship Selling
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ABCs of Relationship Selling through Service by Charles Futrell
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ABCs of Relationship Selling

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